WARRANTY
Lifetime Warranty for Garage Floor Coatings:
Residential Garages: Floor coating materials (up to a maximum of 1000 square feet) are warranted to the original consumer purchaser as follows: 1) against peeling / delamination from the concrete for as long as the original consumer purchaser owns the home in which the floor coating materials were installed; 2) against staining from incidental spills of oil, transmission fluid, radiator fluid, gasoline, and diesel that are promptly wiped up (within 20 minutes of spill) for a period of fifteen (15) years from the date of substantial completion of Your Garage Floor Guys’ work. As well as lifetime labor, any labor needed for repairs etc will be covered for the lifetime of the floor.
Exclusions: This Limited Warranty does not apply to, and Your Garage Floor Guys will not be responsible for, normal wear and tear, or any damage to floor coatings or other property caused by improper repairs made or attempted by anyone other than Your Garage Floor Guys, faulty maintenance, misuse, abuse, neglect, extreme temperatures, staining or peeling caused by cracking of the substrate, defective substrate, hydrostatic pressure or moisture vapor transmission levels greater than eight (8) lbs, battery acid, brake fluid or other industrial fluid, or as a result of any accident, casualty, or natural disasters.
Remedies: If not satisfied, follow the instructions below. We will, at its option and sole discretion, supply replacement material, but not the cost of paint, labor, freight, taxes, or other expenses associated with removal or reinstallation, or refund the original purchase price. Buyer has a duty to mitigate damages and must notify Your Garage Floor Guys within 30 days after the appearance of the defect.
How to file a Warranty Claim: Please email a written explanation of the defect, at least four (4) pictures of the defect(s), and dated proof of purchase to:
hello@yourgaragefloorguys.com
At its discretion, Your Garage Floor Guys reserves the right to request additional information and visit the location of the claim.
Limited Lifetime Warranty for Pool Coatings with Cool Deck
Pool Coatings: Your Garage Floor Guyss LLP, warrants your complete satisfaction with the product for as long as you (the original purchaser) own your home.
Exclusions: Manufacturer does not warrant the design, the engineering, nor the suitability of the structure to which this product is applied. Manufacturer does not, in any way, warrant the texture or the actual color imparted by the application of this product. Each purchaser is solely responsible for determining the effectiveness, suitability, compliance with applicable codes and standards, and safety for the use of Encore. Modification of Encore beyond the recommended paint requirement or applying less than two coats on a surface will deem this warranty null and void. This Limited Warranty does not cover product failure, product malfunction or any damages resulting from abnormal use, abuse, accidents, acts of God, fire, flood, hurricane, intentional acts, normal wear and tear, tornado, unreasonable use, acid rain, acts causing surface abrasion, scratches, holes, exposure to harmful chemicals, impact from foreign objects, improper or insufficient application methods(s), or improper or insufficient maintenance.
Remedies: If not satisfied, follow the instructions below. We will, at its option and sole discretion, supply replacement material, but not the cost of paint, labor, freight, taxes, or other expenses associated with removal or reinstallation, or refund the original purchase price. Buyer has a duty to mitigate damages and must notify Your Garage Floor Guys within 30 days after the appearance of the defect.
How to file a Warranty Claim: Please email a written explanation of the defect, at least four (4) pictures of the defect(s), and dated proof of purchase to:
hello@yourgaragefloorguys.com
At its discretion, Your Garage Floor Guys reserves the right to request additional information and visit the location of the claim.
Call Us: 803-560-0080