WARRANTY

YOUR GARAGE FLOOR GUYS RESIDENTIAL MVB BROADCAST COATING SYSTEMS WARRANTY

Residential Your Garage Floor Guys represent and warrant that the materials have been cured and tested in accordance with the standard ISO 9001:2015 quality control standards. When installed by a Certified Your Garage Floor Guys installer, the materials are warranted for a lifetime of the coating against discoloration from UV exposure (where applicable), and for a 5-year warranty for the product and lifetime warranty for labor, for the original owner, covering delamination from properly prepared substrates, peeling, chipping and/or blistering of the coating. The sole liability is limited to replacement of any product shown to perform otherwise than as warranted as a non-transferable, limited Lifetime Warranty. This warranty is applicable to residential applications only and is dependent on the following conditions.

  1. This warranty does not apply to any damages to the coating by physical abuse, failure of the structure or substrate, vandalism, modifications to the substrate the coating is being applied, mechanical impact damage, exposure to heat or flame, exposure to solvents and acids, windstorms, lightning, nails, screws, plant life, animal life, abuse of owner’s personal, or any other acts of God.
  2. This warranty does not apply to damage due to gouging and other extensive damage beyond the scope and protections of the system applied, including impact and abrasion other than that for which the system was designed.
  3. This warranty does not apply to damage caused by a hydrostatic water problem, moisture vapor permeating the concrete slab, or exposure to either battery acid or brake fluid. This warranty does not cover changes or oxidation of the coating as a result of normal weathering or atmosphere conditions. This warranty does not apply to improperly mixed products or outdated materials.
  4. This warranty does not apply to delamination caused by improper substrate condition or an internal failure of the substrate.
  5. This warranty does not apply to damage caused by cracks in the substrate prior to or occurring after the installation of the floor coating system that appear from ground shift and expansion/contraction of the substrate. Cracking due to substrate movement is not under warranty regardless of whether the same was repaired during the original installation or not. There is no warranty for cracks or crack repair. Areas repaired under this warranty may vary in color and texture from areas originally installed which are not repaired. This limited warranty shall not apply in the case of improper substrate construction, exposure of the products to solvents and/or higher concentrations of acids other than that moisture from within, under, or adjacent to the concrete surface.
  6. Products must be applied on a properly prepared surface in accordance with standard product specifications and application procedures. Proper concrete surface preparation is achieved by mechanical shot-blasting and/or grinding machines that remove all previous coatings, sealers, laitance, efflorescence, water repellents, curing compounds, oils, grease, fats, waxes, non-visible soluble salts, and any other impediments to adhesion. The resulting receiving surface must have a profile of 20 to 50 grit, a neutral pH of 7 and not exceed 5.5% of moisture vapor transmission using Tramex CME 4 Moisture meter tests.
  7. This warranty does not extend to labor costs for inspection, testing, or repair of the system or any other labor costs.
  8. Your Garage Floor Guys will not be liable for consequential or incidental damages of any kind, including but not limited to damages to the structure or its contents resulting from defects in a coating system. The obligation assumed under this warranty is expressly limited to providing such materials, as provided herein, required to repair any defects covered under this warranty.
  9. The responsibilities under this warranty agreement cease if any alterations, additions, or repairs (excluding emergency repairs) are made except in accordance with specific written instructions from a Your Garage Floor Guys Authorized Representative.
  10. Any notice of claimed defect in materials shall be sent in writing by certified mail, return receipt requested, to Your Garage Floor Guys 301 Smokey ct, Lexington SC 29073. Failure to notify Your Garage Floor Guys in writing as provided above of any such claimed defects within 30 days of discovery of the claimed defect shall void the warranty claim.
  11. Purchaser shall allow a Your Garage Floor Guys Authorized Representative up to THIRTY (30) DAYS to inspect and provide replacement materials under this warranty. Your Garage Floor Guys may, at its request, require photographs, invoice copies, or other information about the claimed coating failure.
  12. This warranty becomes effective only upon payment in full to Your Garage Floor Guys for all outstanding charges relating to this project, and the required warranty form is filled out completely via online submission or paper copy returned to Your Garage Floor Guys 301 Smokey Ct Lexington SC 29073, within THIRTY (30) DAYS of the completed project.

How to file a Warranty Claim: Please email a written explanation of the defect, at least four (4) pictures of the defect(s), and dated proof of purchase to:

hello@yourgaragefloorguys.com

At its discretion, Your Garage Floor Guys reserves the right to request additional information and visit the location of the claim.

Limited Lifetime Warranty for Pool Coatings with Cool Deck

Pool Coatings: Your Garage Floor Guyss LLP, warrants your complete satisfaction with the product for as long as you (the original purchaser) own your home.

Exclusions: Manufacturer does not warrant the design, the engineering, nor the suitability of the structure to which this product is applied. Manufacturer does not, in any way, warrant the texture or the actual color imparted by the application of this product. Each purchaser is solely responsible for determining the effectiveness, suitability, compliance with applicable codes and standards, and safety for the use of Encore. Modification of Encore beyond the recommended paint requirement or applying less than two coats on a surface will deem this warranty null and void. This Limited Warranty does not cover product failure, product malfunction or any damages resulting from abnormal use, abuse, accidents, acts of God, fire, flood, hurricane, intentional acts, normal wear and tear, tornado, unreasonable use, acid rain, acts causing surface abrasion, scratches, holes, exposure to harmful chemicals, impact from foreign objects, improper or insufficient application methods(s), or improper or insufficient maintenance.

Remedies: If not satisfied, follow the instructions below. We will, at its option and sole discretion, supply replacement material, but not the cost of paint, labor, freight, taxes, or other expenses associated with removal or reinstallation, or refund the original purchase price. Buyer has a duty to mitigate damages and must notify Your Garage Floor Guys within 30 days after the appearance of the defect.

How to file a Warranty Claim: Please email a written explanation of the defect, at least four (4) pictures of the defect(s), and dated proof of purchase to:

hello@yourgaragefloorguys.com

At its discretion, Your Garage Floor Guys reserves the right to request additional information and visit the location of the claim.